How long will my order take to arrive?

Our Standard Free delivery is usually takes between 2-5 working days of your order being placed, and is available across the UK mainland.

Delivery on all UK Mainland orders under 2kg - (2-5 working days)

Delivery on all UK Mainland orders over 2kg - (1-2 working days)

If you would like your order to be delivered on a specific date, please advise in the Further Information field field when placing your order. Alternatively, get in touch at info@gusbourne.com with your order number and we will do our best to help. Unfortunately, we are not able to specify weekend delivery.

We do not currently offer weekend delivery. Any orders delivered by Royal Mail may arrive on a Saturday, however orders over 2kg will arrive on a working day.

Can I request delivery on a specific day?

We will be happy to arrange delivery on any specific weekday where we can. Please leave your delivery requirements in the "Special Instructions" field, or email us at info@gusbourne.com, including your request and order number.

Deliveries outside mainland UK

Unfortunately, we’re no longer able to ship internationally for Gusbourne orders. To place an order for delivery outside of the UK, you can find our network of partners and distributors in the delivery details page.

If you need further assistance specifically on international deliveries, please contact exports@gusbourne.com.

I made a mistake in my order. Can I amend it?

Unfortunately, once an order is placed we are unable to amend it. However you can cancel before it has been dispatched. Please email info@gusbourne.com with your order number and details to arrange an order cancellation.

Special instructions

To provide specific delivery instructions, such as leaving your wine in a safe place, please use the ‘special instructions’ box on the checkout page. If you would like us to include a printed personal message with your order, please add your message in the ‘gift message’ section.

Gift Cards

Physical gift cards for our tour and tasting experiences are sent out by Royal Mail first class throughout the UK. You can also either send a digital confirmation email to yourself at the time of purchase, or to the gift recipient's email address on a specific date that you set.

How can I book a tour or tasting?

You can choose from our experiences available from our Tours and Tastings page here. If you would like help choosing the right tour for you, please get in touch by calling +44 (0)1233 884680 or emailing nest@gusbourne.com

How to find us / directions by car

You can find us at:
Gusbourne,
Kenardington Road,
Appledore, Ashford,
Kent,
TN26 2BE

DRIVING:
You’ll find us by turning off Kenardington Road at the junction with Snargate Road, where the Gusbourne driveway is immediately on the left. We are a 15 minute drive from Ashford – you will approach down Kenardington Road and the turning to Snargate Road will be on your left. If you arrive at a crossroads leading into Appledore, you’ve gone too far.

We are 10 minutes from Rye – you will approach through the village of Appledore, and on leaving the village, you’ll arrive at a crossroads where you’ll take a right towards Kenardington and Ashford. This takes you on to the Kenardington Road and after a minute or two’s driving, the turning to Snargate Road will be on your right. Directions can be found here.

How to find us / Directions via public transport

PUBLIC TRANSPORT:
We are located just a short taxi journey from Ashford International, with trains departing every 15 minutes from St Pancras International and Stratford International. You can also take the Hastings train from Ashford for three stops to Rye station and take a taxi from there. Appledore station is not served by taxis or regular buses.

We would highly recommend booking a taxi for both journeys to/from Gusbourne in advance of your visit, especially if visiting on the weekend. Our recommended taxi providers are:

Ashford
ETM Cars 01233-629551
Ashford Taxis 01233-646646
Ghurkha Taxi 01233-666771
Express Taxis 01233-884333
Rye
Rye Taxis 07774-633046
Compass Taxis 07542-428182

Parking

You can park free of charge at the vineyard. It is only a short walk from the parking area to the tasting room. We do not have facilities for coach parking.

Acessibility

If you or one of your party have restricted walking ability, please contact us in advance of your visit, and we’ll make arrangements for you to be as comfortable as possible, such as using our golf buggies to take you around the vineyards. The tasting room has ramp access, and accessible toilets suitable for a person with restricted walking ability and for those that use a wheelchair some of the time.

We welcome registered carers and assistance dogs free of charge when they are accompanying visitors with special needs.

Children

Our hosted tours and tastings last between one and four hours, depending on the experience. Most involve visiting our working winery and all feature a guided wine tasting, so are not suitable for children.
You are welcome to bring children on a self-guided tour around our estate free of charge, and The Nest serves soft drinks for drivers and under-18s. If you would like any additional advice before bringing children to the estate, please email nest@gusbourne.com, or telephone 01233 884680.

Dogs

You are welcome to bring your dog to enjoy our outdoor spaces if you are planning a self-guided tour of the vineyard. Dogs are also welcome in our outside hospitality spaces. For their safety, please ensure dogs are always kept on a lead.

Unfortunately, dogs are not permitted inside The Nest, our tasting rooms or winery. This means you cannot bring dogs to our Estate Tour, Icons Experience or other ticketed events which take place inside The Nest.

Cancellations

If you have booked a ticket for a tour or wine tasting event and you do not arrive for your scheduled booking, then the tickets cannot be exchanged or refunded, unless at our discretion. Any request for a refund or transfer must be made in writing, directed to nest@gusbourne.com. If we cancel your booking in its entirety, you will be entitled to a full refund for the purchase price. Tickets will be exchanged or refunded at the price paid for them, but no further compensation will be paid. To read our full cancellation policy click here.

Allergen information

If you have a food allergy, please let us know when you book or before your visit. If this slips your mind, please make a member of staff aware as soon as possible on your arrival.

Although every effort is made to provide allergen free dishes, owing to our kitchen layout we cannot guarantee cross contamination of any of the following 14 allergens: cereals, cereals containing gluten, crustaceans, eggs, fish, lupin, milk, molluscs, mustard, peanuts, sesame, soybeans, sulphur dioxide & sulphites, tree nuts. Our dishes are therefore not guaranteed as “free-from”.
For more information or details of menu ingredients please speak to a member of staff.

How long is my gift voucher valid for?

All our gift vouchers are valid for 12 months after purchase. You can check the validity of your voucher here by entering its unique number.

I’ve lost my gift voucher. Can you help?

We’ll do our best. First, please search your email inbox for “Gusbourne” to see if you can locate your Gift Voucher number (beginning with GU). Then forward this to us at nest@gusbourne.com and we can check whether it’s valid. If you’re not able to find your email, don’t worry – we can still try and locate your voucher. Please email nest@gusbourne.com with the following details: your name, email address (yours, or that of the person who gifted your voucher), the month and year it was purchased.

Can I book an experience that costs more than the value of my gift voucher?

Yes. If you’d like to book an event of higher value than your gift voucher, then our team will be happy to help. To pay the difference in value, simply get in touch on email nest@gusbourne.com or call +44 (0)1233 884680.

Can I use my gift voucher to purchase wine?

Unfortunately not. Gusbourne gift vouchers can only be redeemed against tours, tastings and experiences at our estate in Appledore. You can browse upcoming events here.

If you require any further assistance, please do not hesitate to get in touch with our team at The Nest.

Can I return my order?

We work with trusted couriers to make sure your delivery reaches you in perfect condition.
If your order has been damaged in transit, please contact us at info@gusbourne.com to arrange its return and we will refund or replace your order as soon as possible. Unfortunately, we are unable to accept returns for any other reason.

How long will it take to process a refund?

As soon as the goods have been received back at our warehouse, we'll issue your refund as soon as possible. Please note this may take 7-10 working days to reach your account.

How should I store my wine?

For long term storage, wines should be kept at a cool and constant temperature, away from strong sunshine and bright artificial light. Wine sealed with a cork should be stored on its side to keep the cork moist.

As a member, can I purchase wines at my preferential price on the website?

When you become a member, you will be invited to create an account with us, when you log in after this has been created you will be able to purchase at your preferential prices. To find out more and join, you can

• visit our membership page
• send your request to membership@gusbourne.com,
• or call us at +44 (0)1233 884680

Planning a corporate event and gifting, what we offer

We'll work with you to create the perfect event for your company, complete with generous Gusbourne hospitality. Or show your appreciation with our range of luxury gifts. You can find out more here, or get in touch with us at corporate@gusbourne.com.

Treat your colleagues to Gusbourne's fine English wines and experiences. Just an hour from London, you'll find a warm welcome at our beautiful Kent vineyards.